Staff Handbook
PJ taste - Staff Handbook
Our aim is to be the preferred supplier of catering within Sheffield and surrounding areas by providing seasonally inspired local food. We recognised that success will come only from a concerted team effort with every member of staff contributing. This handbook lays out the principles within which we operate, our core values and a number of policies to guide and protect individuals within the business.
Fine dining
Upstairs@PJtaste
This handbook should be used in conjunction with the documents issued during induction which include health and safety, hygiene and fire saftey. In addition your contract of employment covers the disciplinary and grievance procedures. Of course over time you will benefit from more training both on and off the job and will keep these pages updated with policies as and when they change or may be developed to cover particular aspects required by our work.
Here are links to the main policies and below we outline in full our Core Values.
Key Policies
PJ taste Core Values and Behaviours
Our customers and the quality of our food and service are at the heart of our business culture. We demonstrate this by being...
Passionate...about food, about what we do and about our customers
A team member will demonstrate this by...
Taking care in everything they do
Being bespoke to individual customer needs
Providing fantastic customer service on every occasion
Offering an excellent presentation of food and layout to our customers
Helping us lead in what we do and staying one step ahead
Making sure every customer feels special and is treated as an individual
Creative.... in our approach to our food and our events
A team member will demonstrate this by...
Reinforcing our individuality and our difference
Finding new ways of doing things
Improvising, adapting and overcoming problems and challenges
Actively sourcing new recipes, products, ingredients and service/delivery methods
Devoting time to specifically look at new ideas/concepts/recipes
Proactive... We fulfil our promises and do everything that it takes to ‘Deliver’!
A team member will demonstrate this by...
Proactively preparing and planning (and avoiding piss poor performance)
Asking / listening to spot and solve problems
Observing what’s going on and responding promptly and appropriately
Delivering a consistent experience
Making sure the customer is at ease - “hand holding” where necessary and keeping them updated
Enthusiastic... We love what we do and have fun doing it!
A team member will demonstrate this by...
Keeping things fresh and invigorating by being prepared to do new things
Putting themselves forward for new challenges and getting out of their comfort zone
Showing genuine enjoyment about what we do – talking passionately about the food we prepare and provide
Influencing and engaging others by sharing their enthusiasm with customers and colleagues
Purchasing and Partnerships... Locally sourced quality ingredients, suppliers and people are a cornerstone!
A team member will demonstrate this by...
Actively supporting and promoting our local suppliers
Seeking out local opportunities
Utilising local products and services balanced against issues of sustainability, quality and cost
Working with the seasons and utilising techniques of preservation in times of glut.
Engaging in constructive and focused dialogue with local producers and partners to develop new mutually beneficial business ideas
One Team.... We encourage and support each other in everything that we do
A team member will demonstrate this by...
Making sure colleagues are OK and offering / giving help when required
Being prepared to do something above and beyond ‘the norm’ to help out
Recognising upcoming workload levels and actively planning to support colleagues
Demonstrating commitment to the whole business ahead of just themselves and their team
Wearing a smile and being happy! (Even in the face of adversity)
Entrepreneurial .... We have a commercial and opportunistic focus
A team member will demonstrate this by...
Spotting opportunities for additional sales, discussing and taking action - Upselling when appropriate
Spotting and implementing opportunities to save money, reduce waste and improving efficiency
Demonstrating a real profit focus in everything they do
Sharing ideas and examples of best practice
Sustainable.... We actively care for and look to
minimise any negative impact on the environment
A team member will demonstrate this by...
Generating ideas and finding ways of becoming more ‘environmentally friendly’
Being ‘energy conscious’ when it comes to resources, waste and utilities
Minimising food waste, embracing “nose to tail” cooking and finding ways to create value from available resources.